Privacy Policy

Privacy Policy

Introduction

Welcome to https://dhow-cruise-dubai-tickets.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This Privacy Policy explains how we collect, use, and protect the information you provide when you interact with our website, applications, services, and products. By using our platform, you consent to the practices described herein.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://dhow-cruise-dubai-tickets.terratrek.net.
  2. Any mobile applications or software we develop and make available to users.
  3. Services offered through our platform, such as ticket bookings for Dubai dhow cruises.
  4. All linked websites that fall under our domain, though please note that third-party platforms have their own privacy policies which may differ from ours.

Processing Activities

Your interactions with us may involve several data processing activities, including:

  1. Account Creation: When you sign up as an authorized user on our platform, we collect your account information such as name, email address, and password.
  2. Transactions: We process payment and financial data for transactions, including credit card details (masked), billing addresses, and order history.
  3. Communications: You may receive marketing emails, newsletters, or promotional texts/SMS from us, which we use to engage with our users.
  4. Feedback and Reviews: We value your input and collect feedback, product reviews, and survey responses to improve our services.

Personal Data Collection

We gather various types of personal data to enhance your experience and cater to our business needs:

  1. Account Information: This includes your full name, user ID, and password (hashed).
  2. Payment Details: Credit or debit card numbers (partially masked), expiration dates, and CVV codes for secure transactions.
  3. Financial Data: Information related to your payment history, billing addresses, and order totals.
  4. Purchase Behavior: A record of your bookings, including dates, cruise preferences, and passenger details.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and browser types for analytics and personalization.
  6. Location Data: If you choose to share it, we may collect your location information to provide relevant services.
  7. Social Media Information: When you log in via social media accounts, we may access your public profile information.
  8. Product Interaction: Details about the products you view, search for, or purchase on our site.

Cookies and Data Collection Technologies

We employ cookies and similar technologies to enhance user experience and gather analytics:

  • Strictly Necessary Cookies: These are essential for website functionality, ensuring a smooth browsing experience.
  • Preference Cookies: Used to remember your preferences, such as language settings or display options.
  • Analytics Cookies: Help us understand user behavior, track website performance, and improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing control over non-essential cookies.

Data Retention and Deletion

We adhere to data retention policies that are in line with legal requirements and our business needs:

  • Personal data is retained as long as necessary for the purposes it was collected for, after which it is securely deleted or anonymized.
  • Financial and transaction data may be retained for longer periods due to legal obligations and tax requirements.

Security Measures

We prioritize data security and implement robust measures to protect your information:

  • Encryption: We use encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: Our partners and service providers are chosen carefully and adhere to strict security standards.

Children’s Privacy

Our services are not directed towards children under 18 years of age, and we do not knowingly collect personal data from them.

Your Data Rights

Depending on your location, you have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data under certain circumstances.
  • Restriction: Limit our processing of your data in specific situations.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise these rights or file appeals/complaints, please contact our Data Protection Officer at [email protected].

Changes to Privacy Policy

We reserve the right to update this policy at any time. Any changes will be posted on our website with a notification email to registered users.

Contact Information

For any questions, concerns, or requests regarding your data:

We appreciate your trust in us, and we are dedicated to maintaining the security and privacy of your personal information.